At Bokucandraw, customer satisfaction is very important to us. We understand that sometimes things don’t go as planned, and we want to make sure you have a smooth experience with our products and services. Please read our refund policy carefully.
Digital Products (e-books, digital downloads)
Due to the nature of digital products, all sales of e-books and downloadable items are final and non-refundable. Once a digital product has been purchased and accessed or downloaded, we cannot issue a refund. We encourage you to read the product descriptions carefully before making a purchase to ensure it meets your expectations.
Physical Products (if applicable)
For physical products, we accept returns and exchanges if there is an issue with the item (e.g., damaged during transit or a manufacturing defect). To qualify for a refund or replacement, please follow these steps:
- Contact Us within 7 days of receiving the product.
- Provide Proof – Email us with a photo and description of the issue, along with your order details.
Once we review and approve your request, we’ll guide you through the next steps. Please note that return shipping costs may apply, and the product must be unused and in its original packaging to be eligible for a return.
Refund Processing
Approved refunds will be processed back to the original payment method within 7–10 business days. Please allow some time for the refund to reflect in your account.
Contact Us
If you have any questions or need assistance with your order, feel free to contact us at bokubusiness8@gmail.com. We’re here to help!
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